Multi2ConvAI

About

Automated dialogues, be it via Siri, Alexa or Google Home, use chatbots and bot assistants that are based on systems for “Conversational Artificial Intelligence (Conversational AI)”. These chatbots and language assistants are trained using machine learning methods from texts and dialogues in the respective domain and language. For example, they learn from real dialogues how to order food in Italian. But the chatbot “trained” for one domain cannot simply be transferred to another domain or work well-suited in other languages. This would highly require training with dialogues for the specific domains and languages.

The project is aimed to examine methods for transferring conversational AI models across domains and languages, even with a limited number of dialogues or, in extreme cases, no dialogues at all of the target domain or target language.

We aim to advance the state-of-the-art in conversational AI by implementing a framework for fast and effective bootstrapping of dialogue systems for new languages and domains. We will exploit and build upon cutting-edge developments in natural language understanding (NLU), primarily in representation learning and transfer learning across languages and domains.

In the course of the project, the researchers will create AI agents for various domains and languages and make them availabke as "plug-in" modules for researchers and companies for future needs.

Project Partners


The consortium consists of three project partners: University of Mannheim and two SMEs with their headquarters in Karlsruhe, inovex GmbH and Neohelden GmbH. The three partners have relevant and mutually complementary expertise for the project, which is expected to lead to synergetic effects.


The research group for natural language processing (NLP) of the Faculty of Business Informatics and Mathematics at the University of Mannheim, represented in this project by the junior professor Dr. Goran Glavaš, is one of the leading research groups in NLP in Germany and Europe.

Core expertise:

  • Representation learning and deep learning for NLP and natural language understanding
  • Focus on multilingual NLU and transfer learning
  • Devise most appropriate language- and domain-transfer methods for challenging dialogue use cases and domains tackled by the industrial partners


  • inovex is an innovative company focused on “digital transformation”. They provide customers with comprehensive support – that is, strategically, technologically and methodically – in digitizing their core business and in realizing new digital use cases. For this purpose, inovex has established an integrated portfolio of services, making companies capable of acting for the digital future: data products, web and app development, smart devices and IoT, replatforming / microservices and DevOps, big data, data Science and search, data center automation, cloud infrastructures and hosting as well as training and coaching.

    Core expertise:

  • Well integrated portfolio of services
  • Hosting training and coaching sessions


  • Neohelden GmbH is a high-tech Startup in Karlsruhe, founded in July 2018 and develops Neo, the digital assistant for business and enterprise use cases. Users can chat or talk to Neo via voice or text and thus control and query their software systems and tools.

    Core expertise:

  • Industrial experience gained from customers
  • Business insights of conversational AI growth and development
  • Funding

    The project Mehrsprachige und domänenübergreifende Conversational AI is financially supported by the State of Baden-Württemberg as part of the “KI-Innovationswettbewerb” (an AI innovation challenge). The funding aims at overcoming technological hurdles when commercializing artificial intelligence (AI) and helping small and medium-sized enterprises (SMEs) to benefit from the great potential AI holds. With the innovation competition, its specifically promoted cooperation between companies and research institutions and the transfer of research and development from science to business are to be accelerated.